Paint Pen People

Upstate Specialty Manufacturing Co.

We're a small manufacturing company based in Mechanicville, NY, specializing in refillable paint pens, markers, and replacement parts. Since 2012, we've sold over 425,000 markers to customers who appreciate quality, customization, and the ability to use their own paints and colors.

Our mission is simple: provide affordable, high-quality refillable markers that give you complete control over your colors and reduce waste. Whether you're touching up walls, creating art, marking furniture, or working on industrial projects, we've got the tools you need.

Information Collection

When you place an order through our PayPal checkout system, PayPal collects and processes your payment information, shipping address, and contact details. We do not store credit card information on our servers.

How We Use Your Information

We use your contact information to:

• Process and ship your orders
• Send order confirmations and shipping notifications
• Respond to customer service inquiries
• Improve our products and website

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share information with:

• PayPal: For payment processing
• USPS: For order shipping

Cookies and Analytics

Our website uses Google Analytics to understand how visitors use our site. This helps us improve the user experience. Analytics cookies collect anonymous information about page views, time spent on pages, and navigation patterns. No personally identifiable information is collected through these cookies.

You can disable cookies in your browser settings if you prefer not to be tracked.

Security

All payment transactions are processed through PayPal's secure servers. We use industry-standard security measures to protect your personal information.

Email Communications

We do not send promotional emails or newsletters. You will only receive transactional emails related to orders you place (order confirmations, shipping notifications).

Your Rights

You have the right to:

• Request information about data we have collected
• Request correction of inaccurate data
• Request deletion of your data (subject to legal record-keeping requirements)

To exercise these rights, contact us at sales@paintpenpeople.com

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: January 2025